At Doll Melts, we want you to be completely happy with your order. We understand that sometimes you may need to return an item, so below we explain your rights and our returns process.

If you need to return an order, please contact us. You have 14 days to return this order back to us. You are responsible for the cost of returning an unwanted item unless we have agreed otherwise. Goods must be returned in a condition that allows us to resell them.

For health and hygiene reasons, certain products cannot be returned once their protective seal has been opened.

This may include products such as tanning products, cosmetics, creams, oils, sprays, or other products where opening or using the product means it can no longer safely be resold.

If your item is faulty, damaged, defective, unsafe or you have received the wrong item, please contact us as soon as possible with your order number and details of the issue. Where appropriate, we may ask for photographs or other information to help us assess the problem.

You may be entitled to a repair, replacement or refund, depending on the circumstances.